Privacy policy
Ackkord respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, place an order, or contact us.
1. Information We Collect
Depending on how you use our website, we may collect:
- Your name, email address, phone number, and account details
- Billing and shipping addresses
- Order, payment, return, and refund information
- Products viewed, purchased, or added to your cart
- Messages and customer service communications
- IP address, browser type, device information, and website activity
Payments are processed by secure third-party payment providers. Ackkord does not directly store your complete credit or debit card details.
2. How We Use Your Information
We may use your information to:
- Process and deliver orders
- Provide order confirmations and tracking updates
- Process returns, refunds, and cancellations
- Respond to customer service requests
- Maintain and improve our website
- Detect fraud and protect our business
- Comply with legal and regulatory obligations
- Send marketing messages when you have agreed to receive them
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the message.
3. Cookies
We use cookies and similar technologies to operate our website, remember your preferences, understand website activity, and improve your shopping experience.
You can manage or disable cookies through your browser settings. Some website features may not function properly when cookies are disabled.
4. How We Share Information
We do not sell your personal information for money.
We may share necessary information with trusted service providers that help us operate our store, including:
- Shopify
- Payment processors
- Shipping and delivery companies
- Website hosting and analytics providers
- Customer support and fraud-prevention services
These providers may only use the information as necessary to perform services for us or as permitted by their own privacy policies.
We may also disclose information when required by law, to prevent fraud, or to protect our rights, customers, and business.
5. Shopify
Our online store is hosted by Shopify, which provides the e-commerce platform used to operate our website and process orders.
Information submitted through our store may be processed and stored by Shopify and its service providers in accordance with their privacy practices.
6. Data Retention and Security
We retain personal information only for as long as reasonably necessary to:
- Complete transactions
- Provide customer support
- Maintain business and tax records
- Resolve disputes
- Prevent fraud
- Meet legal obligations
We use reasonable administrative and technical safeguards to protect personal information. However, no online transmission or storage system can be guaranteed to be completely secure.
7. Your Privacy Rights
Depending on where you live, you may have the right to:
- Request access to your personal information
- Correct inaccurate information
- Request deletion of certain information
- Receive a copy of your information
- Withdraw consent or opt out of marketing communications
To submit a privacy request, contact us at support@ackkord.com. We may need to verify your identity before completing the request.
8. Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information directly from children.
If you believe a child has provided personal information to us, please contact us so that we can review and delete it where appropriate.
9. Third-Party Links
Our website may contain links to websites operated by third parties. Ackkord is not responsible for the privacy practices, security, or content of those websites.
We recommend reviewing the privacy policy of any third-party website before submitting personal information.
10. Changes to This Policy
We may update this Privacy Policy when our business practices, services, or legal obligations change.
Any updated version will be posted on this page with a revised “Last Updated” date.
11. Contact Information
For questions about this Privacy Policy or requests concerning your personal information, please contact us:
Brand: Ackkord
Email: support@ackkord.com
Business Hours: Monday–Friday, 9:00 AM–5:00 PM
Business Address:
1500 N GRANT ST STE R
DENVER, CO 80203
United States